Miracle Addison
Winnsboro,LA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Omni Interactions
01.2024 - 05.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Healthcare Customer Service Representative
Gold Coast Health Plan
09.2023 - 01.2024
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Cashier
Super 1 Foods
04.2022 - 05.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Wossman High School
Psychology
Louisiana State University
Skills
- Data entry
- Computer proficiency
- Microsoft Excel
- Complaint resolution
- Technical support
- Medical terminology
Timeline
Customer Service Representative
Omni Interactions
01.2024 - 05.2024
Healthcare Customer Service Representative
Gold Coast Health Plan
09.2023 - 01.2024
Cashier
Super 1 Foods
04.2022 - 05.2024
High School Diploma -
Wossman High School
Psychology
Louisiana State University
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