Asia Moore
Shreveport
Summary
Dynamic administrative professional with a proven track record at the Housing Authority of Shreveport, excelling in office coordination and data management. Skilled in customer service and time management, I enhanced workflow efficiency and improved client satisfaction through effective communication and problem-solving strategies. Committed to maintaining confidentiality and delivering exceptional support.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Housing Authority of Shreveport
08.2024 - 12.2025
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Managed scheduling and communication for meetings, ensuring timely information distribution.
- Assisted in maintaining accurate records of tenant applications and housing programs.
- Utilized database management systems to track and update client information effectively.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Customer Service Representative
Consumer Cellular
06.2021 - 07.2024
- Resolved customer inquiries efficiently through multiple channels, enhancing overall satisfaction.
- Utilized CRM software to track interactions and improve service delivery consistency.
- Collaborated with team members to develop solutions for complex customer issues, fostering teamwork.
- Conducted follow-up communications to ensure resolution effectiveness and build customer loyalty.
Customer Care Representative
Capital One
05.2020 - 06.2021
- Resolved customer inquiries through multiple channels, ensuring timely and accurate support.
- Managed high call volume with exceptional professionalism and efficiency.
- Developed knowledge base articles, increasing accessibility of information for team members.
- Led initiatives to reduce response times, significantly improving overall service quality.
Education
Business Administration
Bossier Community College
04-2029
High School Diploma -
Booker T Washington HS
Shreveport, LA05-2020
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Clerical support
- Coordination
- Sales expertise
- Account management
Timeline
Administrative Assistant
Housing Authority of Shreveport
08.2024 - 12.2025
Customer Service Representative
Consumer Cellular
06.2021 - 07.2024
Customer Care Representative
Capital One
05.2020 - 06.2021
Business Administration
Bossier Community College
High School Diploma -
Booker T Washington HS