Brandi Dowell
Sulphur
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
2024
2024
years of post-secondary education
Work History
Assistant Manager
Rouses Market
Sulphur
10.2022 - 04.2023
- Assisted in managing daily store operations and staff scheduling.
- Provided exceptional customer service to enhance shopping experience.
- Trained new employees on company policies and procedures.
- Maintained inventory levels and organized stock in the sales area.
- Ensured cleanliness and organization of store environment for safety compliance.
Assistant Manager
Isle of Capri Casino
Westlake
09.2012 - 02.2015
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Head Cake Decorator
A Piece of Cake Bakery
Lake Charles
01.2009 - 09.2012
- Designed intricate cake decorations for various events and customer requests.
- Oversaw daily operations of the decorating team and assigned tasks effectively.
- Trained new decorators on techniques and safety measures in the bakery.
- Developed seasonal design themes to enhance product offerings at the bakery.
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Assembled, prepared, decorated, and frosted cakes for purchase.
- Handled cash, credit card and check transactions.
Education
Cornerstone Christian Correspondence School
Townsend, GASkills
- Staff scheduling
- Inventory management
- Customer service
- Employee training
- Cash handling
- Time management
- Sales monitoring
- Decision-making
- Goal setting
- Multitasking and organization
- Employee scheduling
- Vendor relationship management
Accomplishments
- Employee of the month
Timeline
Assistant Manager
Rouses Market
10.2022 - 04.2023
Assistant Manager
Isle of Capri Casino
09.2012 - 02.2015
Head Cake Decorator
A Piece of Cake Bakery
01.2009 - 09.2012
Cornerstone Christian Correspondence School