Caitlyn Glassford
Shreveport,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Life is about helping people. My goal is to find a rewarding career where I enjoy my job and I am able to be a blessing to others. I love learning and putting not only my skills but new skills to use. I am a fast learner, dependable, goal oriented and organized person.
Overview
7
7
years of professional experience
Work History
Paser
Willis Knighton
Bossier City, LA
11.2025 - Current
- Greeted and assisted patients, ensuring smooth check-in processes and enhancing visitor experience.
- Managed appointment scheduling using electronic health record systems, optimizing clinic workflow.
- Processed patient insurance verification efficiently, contributing to accurate billing practices.
- Conducted follow-up calls to confirm appointments, reducing no-show rates effectively.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced patient experience by maintaining clean, organized reception area.
- Managed patient appointments efficiently, reducing wait times significantly.
- Fostered welcoming environment, greeting patients warmly upon arrival.
Pharmacy Clerk
Walgreens
Shreveport, LA
10.2023 - 04.2024
- Resolved customer complaints effectively, enhancing overall patient satisfaction ratings.
- Established and maintained patient profiles, updating organizational database with current information.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Confirmed customer information and insurance eligibility for prescriptions.
- Facilitated clean and organized pharmacy environment, adhering to health and safety regulations.
- Compiled daily and weekly reports on pharmacy transactions, assisting in financial and operational analysis.
- Provided compassionate customer service, answering queries and guiding customers through pharmacy procedures.
Assistant Director
Care Pregnancy Clinic of Shreveport
Shreveport, Louisiana
12.2018 - 02.2020
- Helped build Care Pregnancy Clinic in Shreveport, Louisiana.
- Was in charge of billing and counseling potential clients.
- Developed and implemented strategic outreach programs to increase community awareness of clinic services.
- Coordinated training sessions for staff, enhancing service delivery and client engagement strategies.
- Fostered partnerships with local organizations to expand resource availability for clients in need.
- Streamlined appointment scheduling processes, reducing wait times and increasing patient satisfaction levels.
Education
Medical Billing And Coding - Insurance
Purdue Global University
West Lafayette, IN06-2027
High School Diploma -
Penn Foster Highschool
Scranton, PA12-2015
Skills
- Dependable
- Trustworthy
- Organized
- People Person
- Computer Savvy
- Goal Oriented
- Quick to learn new things
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Patient scheduling
- HIPAA compliance
- Payment collection
Timeline
Paser
Willis Knighton
11.2025 - Current
Pharmacy Clerk
Walgreens
10.2023 - 04.2024
Assistant Director
Care Pregnancy Clinic of Shreveport
12.2018 - 02.2020
Medical Billing And Coding - Insurance
Purdue Global University
High School Diploma -
Penn Foster Highschool