Calek Butler
Chalmette
Summary
Engineering student with hands-on experience in customer service, showcasing problem-solving and communication skills. Engaged in managing guest interactions and inquiries, positioning for impactful opportunities in technical environments.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Marriott
Baton Rouge, LA
11.2024 - 05.2026
- Greeted and assisted guests during check-in and check-out processes, ensuring a welcoming environment.
- Managed reservations using Marriott's property management system, optimizing guest experience and operational efficiency.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction and loyalty to hotel services.
- Collaborated with housekeeping and maintenance teams to ensure room readiness and address guest needs effectively.
- Processed payments accurately, maintaining financial integrity in daily transactions at front desk operations.
- Provided information about local attractions, dining options, and hotel amenities to enhance guest experiences.
- Maintained cleanliness and organization of front desk area, contributing to positive first impressions for guests.
- Assisted in training new front desk agents on procedures and software systems to promote team cohesion and service excellence.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Sales Associate
EVO AutoMations LLC
Kansas City, MO
05.2023 - 08.2023
- Assisted customers in identifying and selecting vehicle products to meet their needs.
- Managed inventory levels, ensuring optimal stock for customer demand.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to maintain a clean and organized sales floor.
Education
Bachelor of Science - Engineering
Southern University And A&M College
Baton Rouge, LA05.2027
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Oral and written communications
- Guest accommodations
- Listening skills
- Administrative skills
- Reservation systems
- Administrative support
Timeline
Front Desk Agent
Marriott
11.2024 - 05.2026
Sales Associate
EVO AutoMations LLC
05.2023 - 08.2023
Bachelor of Science - Engineering
Southern University And A&M College