Crystal Lipscomb
Walker
Summary
Results-driven communications deputy excelling in crisis management, internal communications, and customer service. Proven ability to mentor teams and coordinate emergency responses, ensuring effective information flow and public safety.
Overview
26
26
years of professional experience
Work History
Communications Deputy
Livingston Parish Sheriffs Office
Livingston, LA
06.2018 - Current
- Coordinated emergency response efforts with law enforcement, fire, and medical services.
- Utilized advanced computer-aided dispatch systems to track and manage calls effectively.
- Provided critical information to first responders while ensuring clear communication under pressure.
- Mentored junior staff in crisis management techniques and effective communication strategies.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Supported dispatchers in coordinating multi-agency responses during large-scale emergencies, resulting in effective resource allocation.
- Served as a mentor for new hires, guiding them through on-the-job training and fostering their growth within the organization.
- Maximized caller safety by providing clear instructions for emergency situations.
- Increased public safety by efficiently dispatching emergency services to urgent situations.
- Maintained strict adherence to confidentiality protocols by safeguarding sensitive information from unauthorized access.
- Calmed callers in distress, gathering vital information for emergency response teams.
- Contributed to team meetings with suggestions for process improvements, fostering culture of continuous improvement.
- Maintained up-to-date knowledge of local geography and landmarks, aiding in swift emergency response.
- Answered multi-line phone systems to gather critical information for first responders, improving response times.
- Improved team coordination with clear, concise communication during high-volume call periods.
- Managed stressful calls with empathy and professionalism, maintaining caller calm until help arrived.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Relationship Banker
First Guaranty Bank
Watson,LA
01.2017 - 06.2018
- Cultivated strong client relationships through personalized financial solutions and exceptional service.
- Facilitated account openings, loans, and services while ensuring compliance with regulatory requirements.
- Collaborated with team members to streamline operational procedures, enhancing client experience.
- Analyzed client needs to recommend appropriate banking products and services for optimal satisfaction.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Cultivated strong customer relationships by providing tailored advice and services.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
- Analyzed customers' financial information to deliver personalized account guidance.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Streamlined account opening processes, reducing wait times and improving overall client experience.
- Actively participated in community events to promote bank services, expanding market reach.
Loan Processor
First Bank
McComb, MS
06.2000 - 07.2016
- Reviewed loan applications for completeness and accuracy, ensuring compliance with regulatory standards.
- Coordinated with clients to gather necessary documentation, streamlining the processing workflow.
- Analyzed credit reports and financial statements to assess borrower eligibility and risk.
- Collaborated with underwriting teams to resolve discrepancies and expedite loan approvals.
- Developed standardized checklists for various loan types, improving consistency and reducing errors in submissions.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Provided quick turnaround times to maintain fast-past schedule.
Education
No Degree - Business Administration
Southwest Mississippi Community College
Summit, MSHigh School Diploma -
Amite School Center
Liberty, Ms05-1997
Skills
- Internal communications
- Crisis management
- Customer service
- Verbal and written communication
- Organization
- Keyboarding skills
- Document preparation
- Multi-line phone systems
- Inter-office communications
Timeline
Communications Deputy
Livingston Parish Sheriffs Office
06.2018 - Current
Relationship Banker
First Guaranty Bank
01.2017 - 06.2018
Loan Processor
First Bank
06.2000 - 07.2016
No Degree - Business Administration
Southwest Mississippi Community College
High School Diploma -
Amite School Center