DAMARYS MAIRENA
Kenner
Summary
Dynamic customer service professional with extensive experience at Marriott Hotel, specializing in conflict resolution and guest relations. Demonstrated expertise in efficient guest check-in and precise data entry, contributing to billing accuracy and heightened guest satisfaction. Strong skills in staff training and inventory management foster a collaborative team environment, driving operational excellence. Career goals include leveraging these competencies to enhance customer experiences in a leadership role within the hospitality industry.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Marriot Hotel
Metairie
12.2024 - 01.2025
- Inputted guest information into computer system accurately and securely.
- Assisted with check-in and check-out procedures for guests.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Verified accuracy of room rates and other charges during check-in process.
- Assisted guests at check-in, providing information on various services within hotel.
- Provided information about hotel amenities, services, and local attractions.
Sales Associate
JCPenney
Metairie
10.2024 - 12.2024
- Answered store and merchandise questions and led customers to wanted items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Handled returns and exchanges according to company policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Organized stockroom shelves according to size, color or style.
- Recommended, selected and located merchandise based on customer desires.
Sales Associate
Home Depot
Kenner
12.2020 - 10.2024
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Provided accurate information about products, prices and services.
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Handled customer complaints in a professional manner.
- Developed trusting relationships with customers by making personal connections.
- Organized store by returning merchandise to proper areas and restocked displays.
- Demonstrated product features and benefits for customers' needs.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained cleanliness of store environment including floors, windows, displays.
Sales Associate
Walmart
Kenner
01.2019 - 01.2020
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered store and merchandise questions and led customers to wanted items.
- Organized stockroom shelves according to size, color or style.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided accurate information about products, prices and services.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Tracked sales performance metrics to identify trends in market place.
- Conducted inventories on a regular basis to track stock levels.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Some College (No Degree) - Business Administration and Management
Delgado Community College
New Orleans, LASkills
- Guest check-in
- Reservation management
- Data entry
- Customer service
- Billing accuracy
- Conflict resolution
- Communication
- Housekeeping
- Team supervision
- Staff training
- Inventory control
- Manage research
- Administrative support
Accomplishments
Received 15 year award for Excellent Customer service , Exceeded Sales managing a high volume restaurant
Bilingual in English/Spanish fluently
Excellent Communication and Customer service Skills
Stress Management Skills
Attention to detail
Timeline
Front Desk Agent
Marriot Hotel
12.2024 - 01.2025
Sales Associate
JCPenney
10.2024 - 12.2024
Sales Associate
Home Depot
12.2020 - 10.2024
Sales Associate
Walmart
01.2019 - 01.2020
Some College (No Degree) - Business Administration and Management
Delgado Community College