DeJuana Edmond
Charenton
Summary
Experienced customer service professional with a strong retail, healthcare, and call center operations background. Skilled in resolving customer inquiries, managing accounts, coordinating services, and maintaining high standards of professionalism and efficiency. Proven ability to foster positive client relationships, handle high-pressure situations, and ensure seamless service delivery.
Overview
2024
2024
years of professional experience
Work History
Guest Associate
RaceTrac
Lafayette, LA
2025 - 2026
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated cash registers efficiently, ensuring accurate transactions and managing cash drawer.
- Maintained store cleanliness and organization to enhance customer experience and safety standards.
- Restocked merchandise regularly, optimizing product availability for customers.
Armed Security Guard
Inner Parish Security
Lafayette, LA
2025 - 2025
- Monitored premises to ensure safety and security compliance.
- Responded swiftly to alarms and emergencies, ensuring prompt resolution.
- Documented daily activity logs and incident reports for record-keeping accuracy.
- Maintained communication with management regarding security concerns and recommendations.
- Performed hourly patrols of building areas, parking lots and facility grounds.
Call Center Representative/Dispatcher
Meditrans
01.2021 - 01.2024
- Handled high-volume inbound and outbound calls, coordinating non-emergency medical transportation for patients.
- Scheduled and dispatched drivers, ensuring timely and accurate route planning to meet patient needs.
- Maintained detailed records of transportation requests, vehicle assignments, and patient interactions in database systems.
- Resolved service-related issues promptly, prioritizing patient safety and satisfaction.
Customer Service Representative
Viemed Health Care
01.2018 - 01.2020
- Delivered compassionate and professional support to patients, ensuring understanding of healthcare products and services.
- Coordinated with healthcare providers to address patient needs and ensure timely delivery of equipment.
- Managed patient accounts verified insurance information, and processed billing inquiries with accuracy and confidentiality.
- Resolved issues efficiently, maintaining compliance with healthcare regulations and company policies.
Customer Service Representative
K-Mart
01.2016 - 01.2017
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring a positive shopping experience.
- Processed sales transactions efficiently and accurately, maintaining a high level of attention to detail.
- Assisted in inventory management, restocking, and visual merchandising to enhance store appearance and product accessibility.
- Trained new team members on customer service protocols, point-of-sale systems, and store policies.
Education
Business Associate of Science - undefined
South Louisiana Community College
07.2026
High School - undefined
West St. Mary High School
01.2017
Skills
- Communication Skills
- Problem-Solving
- Empathy
- Patience
- Time Management
- Conflict Resolution
- Technical Proficiency
- Attention to Detail
- Adaptability
- Team Collaboration
Accomplishments
- Body Countorng, Sculpting, and Skin Tightening 2019
Timeline
Call Center Representative/Dispatcher
Meditrans
01.2021 - 01.2024
Customer Service Representative
Viemed Health Care
01.2018 - 01.2020
Customer Service Representative
K-Mart
01.2016 - 01.2017
Business Associate of Science - undefined
South Louisiana Community College
High School - undefined
West St. Mary High School
Guest Associate
RaceTrac
2025 - 2026
Armed Security Guard
Inner Parish Security
2025 - 2025