Holly Gaines
Denham Springs
Summary
Dynamic retail professional with a proven track record at Dollar General, excelling in customer service and cash handling accuracy. Recognized for enhancing customer satisfaction and driving sales through strategic merchandising and relationship building. Adept at training staff and maintaining a safe, organized environment, ensuring operational excellence and compliance with company standards.
Offering strong foundation in customer service and retail operations, eager to learn and develop in supportive environment. Brings quick learning ability and effective communication skills to support team goals and customer satisfaction. Ready to use and develop organizational skills and attention to detail in any job role.
Personable and reliable individual with knack for building positive customer relationships and ensuring smooth daily operations. Familiar with inventory management and proficient in point-of-sale systems, bolstered by strong problem-solving abilities. Dedicated to enhancing store efficiency and delivering exceptional customer experiences.
Overview
1
1
year of professional experience
Work History
Key Holder
Dollar General
03.2025 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Dietary Aide
Liberty Community Living Center
02.2025 - 02.2025
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Sales Associate/Cashier
Dollar General Market
08.2024 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
High School Diploma -
Springfield Prepatory School
Springfield, LA12-2021
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Workplace safety
- Customer service management
- Staff training and development
- Alarm systems
- Daily reporting
- Team training and development
- Staff oversight
- Inventory monitoring
- Safety enforcement
- Task delegation
- Marketing initiatives
- Drawer counting
- Opening and closing coordination
- Store recovery processes
- Front end operations
- Multitasking and prioritizing
- Retail operations
- Relationship building
- Flexible work schedule
- Sales floor organization
- Inventory and stocking
- Team building and motivation
- Adaptable to changing demands
- Cash handling and reconciliation
- Store reset and recovery
- Leadership development
- Sales leadership
- Critical thinking
- Goal setting and achievement
- Cash drawer reconciliation
- Merchandise promotion and display
- Strategic selling
- Creativity and originality
- Financial recordkeeping
Timeline
Key Holder
Dollar General
03.2025 - Current
Dietary Aide
Liberty Community Living Center
02.2025 - 02.2025
Sales Associate/Cashier
Dollar General Market
08.2024 - 02.2025
High School Diploma -
Springfield Prepatory School
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