Jessica Kilcrease
Eros
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
2004
2004
years of post-secondary education
Work History
Head Teller
Homeland bank
West Monroe
07.2022 - Current
- Supervised daily operations and managed teller team workflow.
- Ensured compliance with banking regulations and internal policies.
- Processed customer transactions accurately and efficiently.
- Managed cash inventory and balanced cash drawers daily.
- Monitored vault cash levels and ordered currency as needed.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries, and emails.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
Front Desk Receptionist
Regional Urology
West Monroe
09.2021 - 07.2022
- Greeted patients warmly and managed front desk inquiries efficiently.
- Scheduled appointments and coordinated patient flow throughout the office.
- Maintained patient records accurately using electronic health record systems.
- Processed insurance verification and collected patient information diligently.
- Answered phone calls promptly and addressed patient concerns effectively.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
Customer Service Representative
Ouachita Valley Credit Union
Monroe
10.2017 - 10.2020
- Assisted members with account inquiries and transaction processes.
- Resolved member complaints through effective communication.
- Educated members on credit union products and services to enhance understanding.
- Helped customers understand and use mobile applications and online banking.
- Modified, opened and closed customer accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
CSR
National Cash Advance
Farmerville
06.2016 - 10.2017
- Managed cash drawers and balanced registers at shift end.
- Maintained cleanliness and organization of the service area.
- Educated customers on financial services and product offerings.
- Greeted customers and provided friendly customer service.
- Processed loan applications efficiently while ensuring compliance with company policies.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Prepared and reviewed tax returns for individuals.
- Submitted title loan applications to underwriting department for review and approval process.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
Education
GED
Monroe , LaSkills
- Cash handling
- Transaction processing
- Customer service
- Banking operations
- Attention to detail
- Data entry
- Cash management
- Customer account management
- Appointment scheduling
- Customer transaction processing
- Insurance verification
- Multi-line telephone systems
- File management
- Account openings
- Account closings
- Teller background
Timeline
Head Teller
Homeland bank
07.2022 - Current
Front Desk Receptionist
Regional Urology
09.2021 - 07.2022
Customer Service Representative
Ouachita Valley Credit Union
10.2017 - 10.2020
CSR
National Cash Advance
06.2016 - 10.2017
GED