- Playing Sports
- Music
- Video Game Design
- Robotics
John Jones
Shreveport,LA
Summary
Dynamic professional with proven expertise in customer service and problem-solving, honed at Planet Fitness and Tom Harvey Lexus. Excelled in front desk management and maintenance, enhancing guest satisfaction and shop efficiency. Skilled in cash handling and conflict management, achieving positive outcomes in high-pressure situations. Demonstrates exceptional organizational and interpersonal abilities, driving operational success.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Planet Fitness
11.2022 - 11.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Welcomed each new arrival pleasantly and confirmed identification.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
Shop Hand
Tom Harvey Lexus
11.2020 - 11.2021
- Maintained a clean and organized shop floor, ensuring safety standards were upheld at all times.
- Performed routine equipment maintenance, prolonging the lifespan of tools and machinery.
- Assisted team members with various tasks, contributing to a positive work environment and increased productivity.
- Collaborated with fellow employees on special projects, improving overall shop performance.
Education
High School Diploma -
Green Oaks High School
Shreveport, LA05-2020
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Credit and cash payments
- Listening skills
- Front desk management
- Housekeeping
- POS systems
- File management
- Documentation
- Training and mentoring
- Conflict management
- Inventory oversight
- Computer skills
- Problem-solving
Interests
Timeline
Front Desk Agent
Planet Fitness
11.2022 - 11.2024
Shop Hand
Tom Harvey Lexus
11.2020 - 11.2021
High School Diploma -
Green Oaks High School
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