Jordan Guillory
219 Evangeline Dr. Mandeville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Care Support Specialist
Elevance Health
08.2023 - Current
- Maintained detailed documentation of support interactions, ensuring valuable care for patients and nurses.
- Enhanced patient care quality by conducting thorough healthcare data analysis and presenting actionable insights to clinical directors and nurse practitioners.
- Knowledge and training with EMR systems including in EPIC.
- Collaborated with cross-functional teams to identify areas of improvement, resulting in enhanced patient satisfaction levels.
- Understanding of patient and clinical director needs making sure all parties are on the same page to meet the standards for the patient.
Universal Banker
Home Bank
05.2022 - 04.2023
- Responsible for performing bank branch operations such as cash transactions, new and existing accounts and portfolio education.
- Building trust and loyalty with long term customer relationships.
- Specialized in working new account openings, wire transfers, maintaining account records, debit card issuance, loan applications, and assisting customers with problem resolution.
- Determine best financial service and recommendations as to the best type of portfolio accounts to optimize ROI.
- Facilitated hundreds of contracts, related to bank account openings and ensuring quality/compliance is in place before finalizing paperwork and forms.
- Worked with DocuSign for clients.
- Utilized internal banking software as well as Microsoft Office, Word, Excel and Power Point.
Enterprise, Cars / Manager Trainee
Rental
07.2019 - 04.2020
- Contributed in strategic planning with inventory and reservations count daily.
- Trained to excel in marketing Enterprise with field face to face visits to various dealerships and body shops promoting the best business option.
- Initiated adjunct sales for optional coverage through company offerings.
- Specialized in customer service, i.e.
- Phone and interpersonal communication, problem resolution and consumer assistance for resolve.
- Performed well in team collaboration/culture in order to provide best outcome for business and customer.
Education
MBA - Business Administration
Classes Taken At Southeastern Louisiana University
Hammond, LA2020
Bachelor of Science - Business Administration, Business Management
University of Louisiana At Lafayette
Lafayette, LA05.2019
High School Diploma -
Mandeville High School
Mandeville, LA05.2015
Skills
- Customer Outreach
- HIPAA Compliance
- Healthcare Industry Knowledge
- Clinical Data Management
- Healthcare Analytics
- Community Relations
- Financial Solution Recommendation
- Partnership Management
Timeline
Care Support Specialist
Elevance Health
08.2023 - Current
Universal Banker
Home Bank
05.2022 - 04.2023
Enterprise, Cars / Manager Trainee
Rental
07.2019 - 04.2020
MBA - Business Administration
Classes Taken At Southeastern Louisiana University
Bachelor of Science - Business Administration, Business Management
University of Louisiana At Lafayette
High School Diploma -
Mandeville High School
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