Jurmira Butler
Baton Rouge
Summary
Customer Service representative
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Indigo Hotel Baton Rouge
- Managing daily operations
- Checking guest in and out of hotel
- Resolving customer complaints
- Problem solving
- Handling guest reservations
- Opera express
- Billing issues
- Housekeeping
The Cook Hotel
- Greeting and checking in customers
- Cash handling and operating register
- Cleaning establishment
- Handing guest reservations
- Opera cloud systems
- Night audit
- Billing issues
Geaux Create
01.2025
- Photography
- Editing
- Videographer
Hotel Front Desk Agent
01.2023 - 01.2025
Warehouse worker
Lipsey's Warehouse
01.2022 - 01.2023
- Packaging and shipping firearms
- Cleaning establishment
- Operating machinery
- Forklift certified
Cashier/Pharmacy Technician
Walgreens
01.2019 - 01.2022
- Greeting and assisting customers daily
- Operating cash register as needed based on company cash handling policies and procedures
- Filing prescriptions for patients
- Processing and adjusting insurance problems
- Cleaning establishment daily as needed
- Answering phone calls
- Checking patients in for shots needed
Crew Member
Best Poboy and Seafood
Baton Rouge, LA
01.2017 - 01.2019
- Complete daily opening and closing procedures in accordance with company policies
- Operate cash register as needed based on company's cash handling policies and procedures
- Prepare food for patrons based on company guidelines
- Maintain inventory
Education
Bachelor of Science -
Full Sail University
Winter Park, Florida06.2026
Film and Media
Baton Rouge Community College
05.2025
High School Diploma -
Glen Oaks High School-Medical Magnet Program
Baton Rouge01.2019
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Credit and cash payments
- Guest relations
- Oral and written communications
- Hospitality service expertise
- Listening skills
- Administrative skills
- Front desk management
- Microsoft office
- Front office support
- Documentation
- Transaction processing
SUMMARY OF QUALIFICATIONS
- Several experience in customer relations, sales, merchandising, and inventory management
- Innovative decision-maker with a history of successful completion of projects
- Team player with proven ability to maintain a positive rapport with all levels of an organization
- Self-starter capable of resolving problems with professionalism and integrity
- Certified in CPR and EMR
Section name
PROFESSIONAL REFERENCES ARE AVAILABLE UPON REQUEST.
Timeline
Geaux Create
01.2025
Hotel Front Desk Agent
01.2023 - 01.2025
Warehouse worker
Lipsey's Warehouse
01.2022 - 01.2023
Cashier/Pharmacy Technician
Walgreens
01.2019 - 01.2022
Crew Member
Best Poboy and Seafood
01.2017 - 01.2019
Front Desk Agent
Indigo Hotel Baton Rouge
The Cook Hotel
Film and Media
Baton Rouge Community College
Bachelor of Science -
Full Sail University
High School Diploma -
Glen Oaks High School-Medical Magnet Program