KALIE O. BENNETT
Bastrop
Summary
Detail-oriented healthcare professional with 6+ years of experience supporting billing, claims processing, and insurance operations. Strong knowledge of inpatient hospital workflows, including ICD-10-CM/PCS coding support, DRG/APR-DRG reimbursement structures, and payer guidelines across Medicare, Medicaid, and commercial plans. Proven ability to resolve claim discrepancies, reduce denials, and ensure accurate documentation while maintaining compliance with CMS regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior EAP Client Relations Specialist
First Choice Health
03.2022 - 12.2025
- Reviewed clinical documentation to ensure alignment with healthcare and payer requirements
- Coordinated with providers and clinicians to support accurate service reporting impacting billing outcomes
- Maintained detailed, compliant records to support claims accuracy and audit readiness
- Resolved service discrepancies through cross-functional collaboration
- Remote
Provider Services Representative
Magellan Health
09.2021 - 02.2022
- Processed authorizations while ensuring compliance with medical necessity and payer guidelines
- Communicated denial and appeal requirements to providers, improving reimbursement outcomes
- Reviewed documentation to support accurate billing and coding alignment
- Delivered first-call resolution for claims and authorization inquiries
- Remote
Customer Service Representative
BroadPath Healthcare Solutions / Florida Blue
08.2019 - 09.2021
- Analyzed accounts to identify billing errors, claim denials, and reimbursement issues
- Assisted members with claims, payments, and billing inquiries
- Educated patients on insurance coverage and billing processes
- Documented account activity to support claims follow-up and compliance
- Remote
Education
Diploma - undefined
Bastrop High School
Bastrop, LASkills
- Inpatient Billing
- ICD-10-CM/PCS
- DRG/APR-DRG
- UB-04 Claims
- Denials & Appeals
- Revenue Cycle Support
- Medicare/Medicaid/Commercial
- Medical Terminology
- EHR Systems
- Claims Analysis
- Compliance (CMS, HIPAA)
- Data Entry & Documentation
Certification
- Certified Coding Associate (CCA) – In Progress
- Certified Inpatient Coder (CIC) – Planned
Timeline
Senior EAP Client Relations Specialist
First Choice Health
03.2022 - 12.2025
Provider Services Representative
Magellan Health
09.2021 - 02.2022
Customer Service Representative
BroadPath Healthcare Solutions / Florida Blue
08.2019 - 09.2021
Diploma - undefined
Bastrop High School