Kynnadi Smith
New Orleans
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any role.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Hyatt
07.2022 - 07.2025
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed booking modifications and cancellations, ensuring seamless guest experiences.
- Collaborated with team members to streamline service processes, improving response times.
- Assisted in upselling services and amenities, contributing to revenue growth through enhanced guest engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Medical Billing Coordinator
Fresenius Dialysis
12.2021 - 05.2022
- Managed billing processes to ensure timely submission of claims and minimize denials.
- Reviewed patient accounts for accuracy, identifying discrepancies and resolving issues efficiently.
- Collaborated with healthcare providers to clarify billing queries and ensure compliance with regulations.
- Posted payments and collections on regular basis.
- Prepared billing statements for patients and verified correct diagnostic coding.
Education
Marketing
Southeastern Louisiana University
Hammond, LAHigh School Diploma -
Eleanor McMain Secondary School
New Orleans, LA07-2018
Skills
- Customer inquiry resolution
- Booking modifications
- Upselling techniques
- Time management skills
- Active listening
- Customer service
- Digital marketing
- Escalation handling
- Relationship building
- De-escalation techniques
Timeline
Customer Service Representative
Hyatt
07.2022 - 07.2025
Medical Billing Coordinator
Fresenius Dialysis
12.2021 - 05.2022
Marketing
Southeastern Louisiana University
High School Diploma -
Eleanor McMain Secondary School