Manaja Dalton
Alexandria
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Academy Sports and Outdoors. Proven ability to enhance shopping experiences through relationship building and accurate order fulfillment. Recognized for teamwork and creative problem-solving, consistently achieving high satisfaction ratings while maintaining organized displays and efficient operations.
Developed skills in fast-paced digital retail environment, specializing in customer engagement and digital tools. Seeking to transition into new field where these skills can be applied effectively. Equipped to bring customer-centric approach and technological proficiency to new opportunities.
Overview
3
3
years of professional experience
Work History
Apparel Associate
Academy Sports and Outdoors
05.2022 - 07.2022
- Assisted customers in locating merchandise and provided product knowledge to enhance shopping experience.
- Maintained organized displays and ensured stock availability on sales floor at all times.
- Processed transactions accurately and efficiently, contributing to smooth operation of cash register.
- Collaborated with team members to execute promotional events and maintain store presentation standards.
Camp Counselor
YWCA of Central Louisiana
05.2022 - 08.2022
- Supervised daily activities, ensuring safety and engagement for all campers.
- Facilitated group games, promoting teamwork and collaboration among participants.
- Assisted in planning and implementing weekly camp schedules and events.
- Provided first aid support, maintaining camper health and addressing emergencies.
- Organized materials for arts and crafts sessions, enhancing creativity among campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
Cashier
Academy Sports and Outdoors
05.2023 - 07.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service to enhance shopping experience.
- Resolved customer inquiries and complaints promptly and professionally.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier
Brookshire Brothers Gas Station (Zippy B)
10.2024 - 07.2025
- Handled cash, credit, and debit transactions with accuracy.
- Assisted in maintaining cleanliness and organization of work area.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Digital Shopper
Walmart
08.2025 - Current
- Executed order processing and fulfillment tasks efficiently within established timelines.
- Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Education
Bachelor of Science - Child And Family Studies
Northwestern State University of Louisiana
Natchitoches, LA12-2027
Skills
- Order fulfillment
- E-commerce strategy
- Customer service
- Relationship building
- Attention to detail
- Upbeat and outgoing attitude
- Accurate money handling
- Teamwork and collaboration
- Data entry
- Childcare experience
- Creative thinking
- Fast learner
Languages
Sign language
Elementary
Timeline
Digital Shopper
Walmart
08.2025 - Current
Cashier
Brookshire Brothers Gas Station (Zippy B)
10.2024 - 07.2025
Cashier
Academy Sports and Outdoors
05.2023 - 07.2023
Apparel Associate
Academy Sports and Outdoors
05.2022 - 07.2022
Camp Counselor
YWCA of Central Louisiana
05.2022 - 08.2022
Bachelor of Science - Child And Family Studies
Northwestern State University of Louisiana