Murlesia Carpenter
Natchitoches
Summary
Dynamic professional with a proven track record at Genpact, excelling in processing deposits and resolving complex customer inquiries. Skilled in cold calling and managing high call volumes, I consistently met sales targets and contributed to team success. Proficient in Microsoft Office, I bring strong communication and problem-solving abilities to drive results.
Overview
6
6
years of professional experience
Work History
Deposit Operations Specialist
Genpact
06.2022 - 03.2025
- Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
- Supported customers with compex inquiries regarding their deposits, account status, or transactions completed.
- Processed account maintenance requests and checked for alignment with bank policy.
Inside Sales Representative
ONIT Home
02.2021 - 06.2022
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
Customer Service Representative
ADT Security
08.2019 - 01.2021
- Documented and detailed calls and complaints using call center's CRM database.
- Responded to customer requests for products, services, and company information.
- Managed high levels of call flow and responded to technical support needs.
- Trained staff on operating procedures and company services.
Education
High School Diploma -
Arlington High School
Arlington, TX06-2017
Skills
- Processing deposits
- Microsoft powerpoint, excel, and Word
- Complaint resolution
- Cold calling expertise
- Inbound and outbound calling
Accomplishments
- Established a customer base of 200 accounts for newly-created division in 3 months.
Timeline
Deposit Operations Specialist
Genpact
06.2022 - 03.2025
Inside Sales Representative
ONIT Home
02.2021 - 06.2022
Customer Service Representative
ADT Security
08.2019 - 01.2021
High School Diploma -
Arlington High School
Similar Profiles
Luv KohliLuv Kohli
Order To Cash Senior Analyst at GenpactOrder To Cash Senior Analyst at Genpact
Ram YadavRam Yadav
AR Collection Specialist at GenpactAR Collection Specialist at Genpact
ISHANKA SINGHISHANKA SINGH
Process Associate at GenpactProcess Associate at Genpact
Carvin DixonCarvin Dixon
Operator at WeyerhaeuserOperator at Weyerhaeuser
Tristan NeitteTristan Neitte
Leadership Development Professional at WeyerhaeuserLeadership Development Professional at Weyerhaeuser