Nakiya Anthony
New Orleans
Summary
Dedicated professional skilled in customer service, schedule coordination, and office administration. Proven ability to enhance customer satisfaction and implement process improvements.
Overview
5
5
years of professional experience
Work History
Front Office Administrator
Essential Reality
Kenner, LA
02.2025 - Current
- Coordinated daily office operations and maintained efficient scheduling for management.
- Managed incoming communications and prioritized urgent requests for timely responses.
- Developed and optimized filing systems to enhance document retrieval efficiency.
- Implemented process improvements that streamlined administrative workflows and reduced delays.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
Unarmed Security Officer
Allied Universal Event Services
New Orleans, LA
05.2023 - Current
- Monitored premises to ensure safety and security of guests and staff.
- Conducted thorough inspections of event facilities to identify potential security risks.
- Collaborated with law enforcement and emergency services during incidents.
- Provided excellent customer service by assisting attendees with inquiries and concerns.
- Implemented access control measures to regulate entry at events effectively.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
Sales Associate/Cashier
Dillards, Inc.
Metairie, LA
01.2024 - 02.2025
- Assisted customers with product selections and provided personalized service to enhance shopping experience.
- Resolved customer inquiries and complaints, fostering positive relationships and repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Processed transactions accurately using point-of-sale systems, ensuring seamless customer checkout experiences.
- Collaborated with team members to achieve sales goals and maintain store appearance standards.
Senior Brand Ambassador
Alclear LLC
Kenner, LA
05.2021 - 01.2024
- Served as shift lead, overseeing team operations and daily performance to ensure service excellence.
- Developed and managed break schedules and rotation plans to maintain efficiency and compliance.
- Enforced TSA regulations while supporting MSY airport’s safety and security protocols.
- Monitored checkpoint traffic to maintain smooth passenger flow and proactively address potential security concerns.
- Delivered secure biometric screening services, efficiently verifying member credentials and escorting them to TSA officers.
- Promoted membership enrollment by delivering high-quality customer service and educating travelers about CLEAR benefits.
- Participated in ongoing training and professional development to stay current on policies and enhance service delivery.
- Supported hiring efforts by assisting with interviews and helping select candidates aligned with company standards for excellence.
Education
Associate of Applied Science -
Delgato Community College
New Orleans, LA05.2023
High School Diploma -
Riverside Academy
Laplace, LA05.2018
Skills
- Event coordination
- Schedule coordination
- Handling complaints
- Microsoft office
- Customer service
- Office supply management
- File organization
- Database maintenance
- Office administration
- Time management
Timeline
Front Office Administrator
Essential Reality
02.2025 - Current
Sales Associate/Cashier
Dillards, Inc.
01.2024 - 02.2025
Unarmed Security Officer
Allied Universal Event Services
05.2023 - Current
Senior Brand Ambassador
Alclear LLC
05.2021 - 01.2024
Associate of Applied Science -
Delgato Community College
High School Diploma -
Riverside Academy