Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Natalie Piontek

Bossier City

Summary

Results-driven insurance professional with 12+ years of experience in customer service and regulatory compliance. Recognized for exceptional leadership in resolving complex issues and exceeding performance standards, ensuring safety and satisfaction in all operations.

Overview

27
27
years of professional experience

Work History

Insurance Professional I

USAA
Bossier City
11.2012 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Surpassed USAA standards by consistently exceeding performance expectations.
  • Identified and addressed regulatory gaps, mitigating potential risks that could have triggered a conduct examination.
  • Recognized for delivering exceptional customer service by engaging with veterans and cadets at USAA events.

Airfield Management Specialist

United States Air Force, USAF
San Antonio
04.1998 - 04.2004
  • Managed airfield operations to ensure a safe, efficient, and effective environment.
  • Coordinated emergency response efforts and dispatched first responders during airfield incidents.
  • Respond to flight safety hazards affecting the airfield environment.
  • Formulated detailed flight plans and jet routes to enhance pilot efficiency and operational safety.

Education

Bachelor of Arts - Interior Architecture

California State University, Sacramento
Sacramento, CA
12-2010

Skills

  • Customer service
  • Effective communication
  • Team collaboration
  • Attention to detail
  • Dependable and responsible
  • Research

Accomplishments

  • My USAA Award
  • Employee of the Month
  • USAA Tributes

Timeline

Insurance Professional I

USAA
11.2012 - Current

Airfield Management Specialist

United States Air Force, USAF
04.1998 - 04.2004

Bachelor of Arts - Interior Architecture

California State University, Sacramento

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Natalie Piontek