Rachel Wilkinson
Lacassine
Summary
Dynamic leader with a proven track record at Lowe's Home Improvement Center, excelling in merchandise presentation and building strong customer relationships. Leveraged teamwork and problem-solving skills to enhance retail operations and staff performance. Achieved notable improvements in customer satisfaction and operational efficiency, demonstrating adaptability and a commitment to excellence.
Professional in merchandising with strong background in driving sales and optimizing product placement. Adept at leading teams to achieve targets through effective collaboration and adaptability. Skilled in inventory management, visual merchandising, and customer engagement. Known for reliability and results-driven approach.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Motivated server/bartender and manager that thrives with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to promote enjoyable dining experiences.
Dependable associate with successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Merchandising Team Lead
Lowe's Home Improvement Center
02.2021 - Current
- Implemented effective strategies to address challenging behaviors in collaboration with vendors, the store's department supervisors and assistant store managers when necessary.
- Organized special events such children's workshop, holiday photo ops, and district and regional walks with our corporate company.
- Provided exceptional customer service by addressing concerns promptly, professionally, and with empathy, made certain to give a positive experience for all.
- Streamlined retail operations by implementing efficient inventory management systems and staff scheduling strategies.
- Communicated and collaborated with team members to achieve shared objectives in a fast-paced retail environment.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Proactively addressed potential safety hazards on the sales floor, contributing to a secure shopping environment for all guests.
- Trained new team members on best practices in delivering superior customer service within a fast-paced retail setting.
- Adapted quickly to changing store layouts and department assignments for seamless support across all areas as needed.
- Resolved customer issues promptly and professionally, resulting in repeat business and positive feedback.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Server/Bartender
Logan's Roadhouse
06.2018 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Engaged with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, confirming the dining area was prepared for an exceptional service transition.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Implemented effective communication strategies between front-of-house and back-of-house staff for simplified operations.
Education
High School Diploma -
Jefferson Davis Homeschool
8030 Roanoke LA 7058105-2011
Skills
- Merchandise presentation
- Store layout
- Pricing strategy
- Promotional planning
- Performance analysis
- Teamwork
- Problem-solving
- Time management
- Customer service
- Attention to detail
- Multitasking
- Reliability
- Active listening
- Effective communication
- Adaptability and flexibility
- Relationship building
- Task prioritization
- Staff training
- Adaptability
- Vendor relationships
- Sales development
- Data interpretation
- Business development
- Team leadership
- Verbal and written communication
- Task delegation
- Documentation and reporting
- Project planning
- Performance management
- Staff development
Certification
Forklift Certified
ServSafe Certificate
Forklift Certified
Ability to maneuver small equipment and successfully load/unload receiving trucks, customers, and move product to fill or organize top stock.
Timeline
Merchandising Team Lead
Lowe's Home Improvement Center
02.2021 - Current
Server/Bartender
Logan's Roadhouse
06.2018 - 02.2021
Forklift Certified
ServSafe Certificate
High School Diploma -
Jefferson Davis Homeschool
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