SELENA NEAL
Shreveport
Summary
Customer service professional skilled in issue resolution and enhancing satisfaction. Strong communication and active listening abilities, combined with administrative support experience, drive operational efficiency. Motivated to embrace challenges and adapt to fast-paced environments. Recognized for delivering quality work under pressure while fostering effective teamwork and commitment to organizational goals.
Overview
2
2
years of professional experience
Work History
paser
Willis Knighton Medical Center
Shreveport
11.2023 - 03.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified customer needs to enhance service delivery and satisfaction.
- Asked probing questions to clarify service needs and input information accurately into electronic systems.
- Collected deposits or payments and arranged for billing.
- Performed administrative tasks, including filing, updating databases, and generating reports to support operational efficiency.
Education
Associate of Science - Criminal Justice
Wiley College
Marshall, TX05-2022
High School Diploma -
Booker T Washington High School
Shreveport, LA05-2018
Skills
- Customer service
- Billing management
- Service orientation
- Conflict resolution
- Time management
- Task prioritization
- Multitasking
- Administrative support
- Active listening
- Communication skills
- Friendly, positive attitude
- Self-Directed
Accomplishments
employee of the month
Timeline
paser
Willis Knighton Medical Center
11.2023 - 03.2026
Associate of Science - Criminal Justice
Wiley College
High School Diploma -
Booker T Washington High School