Shelly Aucoin
Scott
Summary
Results-driven Assistant Manager with expertise in staff scheduling, customer service training, and inventory management. Proven ability to resolve conflicts and enhance retail operations, ensuring exceptional customer satisfaction.
Overview
2
2
years of professional experience
Work History
Assistant Manager
The UPS Store Inc.
Carencro
02.2024 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in managing daily store operations and staff scheduling.
- Facilitated customer service training for new team members.
- Maintained optimal inventory levels and organized stockroom to support smooth store operations.
- Resolved customer inquiries and complaints effectively and professionally.
- Established processes to monitor and enhance customer satisfaction levels, contributing to improved service quality.
- Collaborated with management on developing strategic plans for achieving business goals.
- Collaborated with management on local community outreach initiatives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted recruitment efforts to attract qualified candidates for open positions.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Processed shipping orders efficiently using UPS software and systems to ensure timely deliveries.
Education
High School Diploma -
Acadiana High School
Lafayette, LA05-1996
Skills
- Staff scheduling
- Customer service training
- Inventory management
- Sales forecasting
- Conflict resolution
- Shipping logistics
- Retail operations
Timeline
Assistant Manager
The UPS Store Inc.
02.2024 - Current
High School Diploma -
Acadiana High School