Shyrranae Campbell

• Provided exceptional customer service, ensuring positive experiences during peak hours.
• Developed specialty drink recipes, contributing to seasonal menu changes and promotions.
• Handled cash transactions accurately, balancing till at the end of each shift.
• Handled cash transactions accurately, maintaining accountability for daily register balances.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
• Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
• Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.

• Monitored work areas for fire hazards, ensuring compliance with safety regulations.
• Conducted regular inspections of equipment and tools to identify potential risks.
• Coordinated with team members to implement fire prevention strategies effectively.
• Collaborated with management to enhance existing safety practices and guidelines.
• Responded promptly to any fire alarms, ensuring swift evacuation procedures were followed.
• Performed daily equipment checks, ensuring that all necessary firefighting tools were readily available when needed.

• Responded to customer inquiries, providing accurate information and resolving issues efficiently.
• Processed orders and managed customer accounts using in-house CRM system.
• Assisted customers with product selections, enhancing overall satisfaction and loyalty.
• Collaborated with team members to streamline communication processes and improve service delivery.
• Met customer call guidelines for service levels, handle time and productivity.

• Assisted customers in selecting products based on preferences and needs.
• Provided personalized shopping experiences by understanding customer requirements.
• Navigated store layout efficiently to enhance shopping convenience for clients.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Tracked substitutions and informed customers of changes.

Managed customer interactions via phone and in store,assisting with orders,product inquiries,and issue resolution.

• Handled customer feedback and complaints professionally, fostering positive relationships.
• Managed high call volume with exceptional professionalism and efficiency.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

I wasin highschool at the time, I worked in the front serving guest and handling money.Trained new cashiers on operational procedures and customer service standards.Greeted customers entering store and responded promptly to customer needs.Welcomed customers and helped determine their needs.Worked flexible schedule and extra shifts to meet business needs.