Tiffany Easter
Amite
Summary
Dynamic professional specializing in guest relations, cash handling, and bar management. Expertise in enhancing customer experiences and optimizing operational efficiency during peak periods. Proven track record of delivering exceptional service and driving business success.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Host
Whispering Pines Casino
Greensburg
2025.11 - Current
- Welcomed guests warmly, ensuring positive experiences throughout their visits.
- Addressed guest inquiries about casino services and amenities, contributing to positive guest experiences.
- Supported operations during peak times, facilitating enhanced guest enjoyment and service delivery.
- Coordinated with staff to maintain cleanliness and organization in dining areas, ensuring a welcoming atmosphere.
- Maintained lobby cleanliness by wiping tables and chairs regularly.
- Cleaned and restocked counter areas, replenished cash drawers, and checked server supplies.
- Balanced cash drawers at shift end, ensuring accurate financial records.
- Verified identification for guests appearing under age 21 to comply with regulations.
Senior Bartender
Sharks Sports Bar
Panama City
2011.03 - 2024.12
- Managed bar operations and ensured smooth workflow during peak hours.
- Crafted specialty cocktails while maintaining high standards of quality and presentation.
- Trained and mentored junior bartenders on drink preparation and customer service.
- Hired and trained staff to ensure high-quality customer experiences.
- Supported daily bar operations, managing inventory and delivering exceptional customer service.
Exemptions Specialist/Quality Assurance Analyst
Bay County Property Appraiser
Panama City
2007.03 - 2019.12
- Conducted thorough property assessments and evaluations to determine accurate real estate values.
- Resolved public inquiries regarding property assessments and values, enhancing community understanding.
- Collaborated with local government agencies to ensure compliance with regulations.
- Coordinated cross-departmental efforts to streamline workflow processes and improve collaboration.
- Maintained accurate records of property transactions and assessments in databases.
Bartender
Daddy Frank's Bar
Panama City
2018.04 - 2019.11
- Mixed cocktails using fresh ingredients and signature recipes.
- Provided excellent customer service in a fast-paced bar environment.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Accounted for and restocked products to maintain bar inventory and support customer service.
Customer Service Representative
Gulf Coast Electric Co
Panama City
2003.02 - 2007.03
- Addressed customer complaints with empathy and effective problem-solving, leading to positive resolutions and improved customer relations.
- Delivered timely resolutions to customer complaints, ensuring high levels of satisfaction and loyalty.
- Resolved inquiries about services and billing issues, enhancing customer understanding and satisfaction.
- Processed service requests and scheduled technician appointments promptly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Medical Receptionist
Obid Allergy Respiratory & Internal Medicine Center
Panama City
1999.05 - 2003.02
- Welcomed and checked in patients at allergy and respiratory clinic, ensuring a smooth start to their appointments.
- Managed appointment scheduling for multiple healthcare providers efficiently.
- Verified insurance information and processed patient registration forms promptly.
- Answered phone calls, addressing patient inquiries and directing calls appropriately.
- Organized and maintained patient records in compliance with healthcare regulations, supporting accurate patient information access.
- Addressed billing inquiries and processed payments for services, contributing to efficient revenue cycle management.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Education
High School Diploma -
Bay High Scool
Panama City, FL1993-06
Skills
- Guest relations and customer relationship management
- Cash handling and inventory management
- Staff coordination and compliance verification
- Guest relations
- Cash handling
- Bar management
Certification
- Tech License
- Liquar license
Timeline
Host
Whispering Pines Casino
2025.11 - Current
Bartender
Daddy Frank's Bar
2018.04 - 2019.11
Senior Bartender
Sharks Sports Bar
2011.03 - 2024.12
Exemptions Specialist/Quality Assurance Analyst
Bay County Property Appraiser
2007.03 - 2019.12
Customer Service Representative
Gulf Coast Electric Co
2003.02 - 2007.03
Medical Receptionist
Obid Allergy Respiratory & Internal Medicine Center
1999.05 - 2003.02
High School Diploma -
Bay High Scool