Sheila Seal

• Provide patient-centered care and services.
• Patient navigators work to connect individuals with healthcare services in a timely manner.
• Facilitate group therapy meetings, and conduct individual counseling sessions.
• Improve access to medications, education, transportation, and counseling.
• Provide other case management support that can reduce barriers to care.
• Patient navigation services can be provided by nurses, community health workers, social workers, or other clinical or lay staff members.
• Be a mentor and an HIV-positive, medication-adherent navigator.
• Supervise and educate patients, and direct care staff about self-management of chronic illness, tailoring instructions to patients' individual circumstances.
• Maintained effective communication with other disciplines, including Physical Therapists, Occupational Therapists, Speech Therapists, and Medical Social Workers.
• Maintained written and verbal communication with social workers and court-appointed officials.
• Provided excellent customer service and obtained the necessary documentation required by the hospital in order to provide patient care.
• Provided clinically based case management to support the delivery of efficient patient care.
• Developed family safety plans, conducted assessments, crisis intervention, and referrals for therapeutic services.
• Provide individuals with crisis intervention, community referrals, and ongoing therapy.
• Handled program record-keeping, data collection, and evaluation to provide for continuous improvement of case management services and delivery.
• Applied a solution-focused casework model, and performed specialized and culturally competent case management services to youth and families.
• Performed ongoing utilization review and procured authorizations as needed for services and DME with multiple private insurance agencies.
• Work with HIV patients who are on the Ryan White Grant Services with outpatient ambulatory healthcare services.

Consulted and coordinated with healthcare team to assess, plan, implement, and evaluate patient care plans.

• Administered and recorded prescribed medications via oral, subcutaneous, or IV routes; reported adverse reactions per nursing policy.
• Educated patients on surgical procedures and post-treatment home care needs.
• Monitored specialized equipment, interpreting electronic displays and adjusting settings as necessary.
• Initiated corrective actions for patients displaying adverse symptomatology.
• Provided bedside care for diverse medical patients, including pre- and post-surgery cases.
• Prepared equipment and assisted physician during patient examinations and treatments.
• Documented all care information accurately and timely in appropriate formats.
• Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
• Promoted safe and calm environment for complex patients by keeping services, supplies and necessary equipment on hand.
• Observed patient's heart rate, blood pressure and respiration for signs of distress.
• Exhibited professionalism and leadership to peers by participating in professional activities and continuing education.
• Performed cardiopulmonary resuscitation accurately and effectively.
• Specialized in nursing care for patients requiring continuous and comprehensive observation and acute trauma patients with multitudes of injuries.
• Implemented pre, intra- and post-care, evaluating response to clinical interventions with progression toward discharge.
• Administered medications and therapies in accordance with the physician's orders.
• Worked with social workers, physical therapists and speech therapists to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
• Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
• Observed strict confidentiality and safeguarded all patient-related information.

• Maintain surveillance deployed during an epidemic, health, safety, and chronic disease prevention.
• Maintain collaborative relations with the local Health Department, state, and federal government during emergency disasters.
• Maintain rules that align with the organization's goals, regulations, policies, and procedures.
• Provide and coordinate fundraisers, and control the budget and grants.
• As the PIO, I gather facts and distribute them to the media as directed.
• I oversee producing printed and video material during a disaster for dissemination to the public.
• Well-versed in providing a culturally competent environment, and proactive in conflict resolution.
• I am responsible for organizing special events, such as news conferences and awards ceremonies.
• Maintaining all social media presence for the organization in a positive manner.
• I oversee project management, communication, and marketing of web-based products.
• Examine publicized situations or incidents that might affect the company.
• Proficient in Microsoft Word, Microsoft Outlook, PowerPoint, Excel spreadsheets, and Adobe Acrobat.
• Knowledge of web-based meetings with Zoom, etc. And database management.
• I also help with writing and managing private partnership contracts with other companies, along with overseeing all federal grants, MOI.
• Obtained a 44-hour Occupational Safety and Health Specialist program and received a certificate of completion.
• Obtained 40 hours of HAZWOPER training for General Site Workers, and gained a certificate of completion.
• Obtained a 40-hour EM 385-1-1 Construction Safety Hazard Awareness for Contractors course and received a certificate of completion.

• Manage the day-to-day clinical services of a more complex community to ensure residents' healthcare needs are met.
• Ensures residents are treated with respect and dignity and ensures quality care as residents' healthcare needs change.
• I complete all assessments on residents including memory care, assisted living, independent living, and update care plans accordingly to reflect any changes in their level of care.
• Supervise and provide a team driven leadership style.
• My leadership style is flexible because I like to listen to a team, learn about their needs, and adapt my leadership accordingly.
• I’ve been on teams where a new leader came in and wanted to change things just for the sake of making an impact. But it never went well.
• Instead, I prefer actively listening to my team and figuring out what works best for them. I find this motivates people to do their best.
• I have excellent problem-solving skills, organizational skills, and provide effective communication that fosters respect, resolve conflicts quickly, and motivating employees to do their best with a reward system that reinforce and praise those employees that go over and beyond.
• Very comfortable supervising clinic staff including licensed practical nurses, certified nursing assistants, and all other direct clinical care staff within the community, which total 50+ employees.
• The HWD level for each community is determined based on the total complexity of the role: complexity criteria include, but are not limited to, factors such as size, type of product lines, medication management regulations, 90-day assessment requirements, multiple license requirements, state regulatory complexity, and skilled services that are needed in which I am comfortable with these requirements.
• I handle the clinical spending budget for clinical supplies, clinical equipment, and make sure the financial spending budget falls under what is expected on a daily basis and per calendar year.
• Service all 3rd party agreements for existing and potential service contracts.
• Oversee all clinical staffing education (CPR training, continued education, nurse license), overview complete kronos time and time off request, completed all clinical schedules, and disciplinary actions.
• I am a CPR Instructor with the American Heart Association (AHA) and can complete all training required for this discipline.
• I am well versed in Joint Commission and State of Mississippi surveys and regulatory processes.

• I work collaboratively with all medical staff, including physicians, nurse practitioners, physician assistants, and other medical staff within the healthcare setting.
• Promote teamwork, which provides benefits to health care providers, including reducing extra work and increasing job satisfaction among staff.
• I am an EMR Epic superuser and provide resources when needed for new employees.
• Educating patients on their disease process and the specifics of their treatment plan.
• I am a positive individual who promotes a trusting environment; one of the most important elements of a successful team is difficult to gain, yet easy to lose.
• Assisting doctors in orthopedic surgeries on surgery days.
• Completing everyday operational duties, which include employees’ time and attendance, yearly evaluations, and ensuring that yearly regulatory compliance is met for all employees.
• I am a collaborative leader because I feel this approach helps to engage more individuals and facilitates 'buy-in' from the rest of the team.
• Obtaining prior authorization through the patient’s insurance for testing (MRIs, CTs, PETs), durable medical equipment (such as wheelchairs), rehabilitation (like physical or occupational therapy), home health services (such as nurses), and non-emergency surgery (elective surgery).
• I promote healthcare disciplines that are imperative for enhancing workplace environments, health systems, and patient care.
• Working with both patients and their families, educating them about their condition, treatment, and recovery plan.
• Manages the day-to-day clinical services of a more complex community to ensure residents' healthcare needs are met.
• Worked with resident doctors from Tulane and LSU, and house staff providers, to help satisfy their needs within the clinic setting.
• Ordering and maintaining all general medical equipment and supplies.
• Maintain Accreditation Readiness, which shows your patients and community that you’re committed to delivering the highest level of care.
• Managing providers' credentials and compliance.

• Updated all organizational Calendar and employee’s schedules.
• Ensure ALL New Employees are up to date on organizational competency, organize and complete the on boarding process for all employees.
• Ensure ALL employees are up to date on their On-Line Learning System (OLNS), and assignments are completed in a timely manner.
• Oversee Inter-Discipline/Inter-Departmental issues.
• Ensure all employee time and attendance reports are submitted in a timely manner.
• Coordinate staff daily assignments and update as needed.
• Ensure Emergency Boxes and AED are checked daily.
• Supervise off-site Clinics: Slidell LA Family Practice and Specialty, St Bernard LA family practice and Specialty, Pearl River LA Internal Medicine and Diabetic Education Clinic.
• Inspect and maintain all equipment in good working order.
• Conducted monthly chart audits and submitted to the RN COC.
• Training for all employees on their yearly competencies per organizational policies and procedures and in accordance with the CDC and OSHA guidelines.
• CPR instructor duties included doing all check offs for Basic Life Support Healthcare provider competences/testing.
• Update and communicate to employees all new organization policies and procedures.
• In charge of the Infection Control Joint Commission Committee duties include making sure all clinics are following proper infection control techniques.
• Member of the Patient Centered Medical Home Team.
• Collectively, collaboratively, coordinated with Management to organize power point presentation for all organizational meetings.
• Obtaining prior authorization through the patient’s insurance testing (MRI’s, CT’s, PET’s), Durable medical equipment (such as wheelchairs), Rehabilitation (like physical or occupational therapy), Home health services (such as nurses), non-emergency surgery (elective surgery).
• Encourage employees to participate in Organizational sponsored community events.
• Work with on boarding new employee to our organization.
• Work with the Health Coach and Population Health to improve health information scores, Press Ganey, and digital medicine success.
• I oversee infection control per OSHA, OSHA, and Joint Commission Standards.

• Provides nursing and supportive care in accordance with the Interdisciplinary Plan of Care, under the direction of the RN.
• Provide comfort medications as needed to correlate with death and dying protocols.
• Managing the site in the absence of the Executive Director, Administrator, or Senior/Executive Patient Care Manager.
• Managing, overseeing, and maintaining clinical, administrative, and record-keeping functions.
• Responding to phone referrals/inquiries in a timely, professional, and compassionate manner.
• Participate in the on-call nursing schedule and provide direct, skilled bedside nursing care in patients' homes.
• Complete all duties within my scope for hospice and palliative care for the patient and their families.
• Communicates with the attending physicians, other hospice team members, and other agencies as needed to coordinate optimal care and use of community resources for the patient and family.
• Document all services provided, and submit them on appropriate forms.
• Demonstrates knowledge of Medicare and Medicaid regulations for hospice benefits.
• Report changes in patient condition and needs to the attending RN.
• Provide postmortem care.
• Family education on death and dying and answering any questions that were needed.

• Managerial duties: Competency in Microsoft Office, Excel, and being comfortable learning specialized software.
• Execute various accounting duties, including accounts payable, processing invoices, and processing deposits.
• Oversee an efficient office environment, including maintaining computer and telephone systems, purchasing office supplies, and directing internal communications.
• Overseeing all disciplinary actions clinically.
• Answer the telephone and greet visitors, maintain the database and lists, and provide clerical support for all office staff, including, but not limited to, typing letters, copying, filing, and coordinating mailings.
• Coordinate and set up staff meetings, prepare PowerPoint presentations for management with educational in-services, including compiling all educational materials for each meeting, and recording the minutes of the meetings.
• Case management involves completing data for all referrals, making appointments for patients with specialty providers, and ensuring visits have appropriate prior authorizations for patients' specialty appointments, medications, testing, and surgery if needed.
• Involved in helping patients make important life decisions, completing paperwork, and advocating on a patient’s behalf.
• My goal was to improve the patient's self-management strategies and improve their quality of life.

Nurse Duties:

• Ensured patients were triaged properly to continue a high standard of patient care.
• Proficient in the Microsoft suite (Microsoft Outlook, Microsoft Word, Excel, PowerPoint, and Adobe Acrobat).
• In charge of setting up all sterile fields for minor surgeries and assisted the physician with those surgeries.
• Ensured phlebotomy and EKGs are performed in a timely manner and professionally.
• Administered IM, IV, SQ, and oral medications, and oversaw LPNs and MAs completing the five rights of medication administration correctly.
• Oversee all safety and infectious disease protocols, and stay Joint Commission and OSHA ready.
• Administered intravenous fluids as directed.